Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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Contact

Contact After Sales Service

What do we do for our customers? Everything.

The quick reaction team of emkon. We are there for you! In case of an emergency, no matter where, we are there for you with valuable advice and support.
Here you will find your service experts: From the request to the service at your location.

Dominic Mann
Head of
After-Sales Service
+49 4236 9436-136
Maik Küker
Representative
technical issues
+49 4236 9436-267
Ms May
Representative commercial &
organisational issues
+49 4236 9436-232
Janin Wöbse
Representative
spare parts
+49 4236 9436-265
Ms Lohe
Representative
spare parts
+49 4236 9436-156

emkon. After Sales Service

Overview of services

Spare parts service

Express shipping

Preparation of individual spare parts packages

Machine relocation / removals

Continuous technical improvement

Production support

Format extensions

Instruction / training

Teleservice / remote service

Process optimization

Inspection and maintenance

Preparation of maintenance packages and maintenance contracts

Commissioning

Predictive maintenance planning

Projects in Focus

NEW

Retro Smart

SUPPORTED BY
Federal Ministry of Education and Research The goal of the research project retro smart is to develop a strategy that supports manufacturer to retrofit and upgrade older machinery and equipment with adequate hard- and software, to make them Industry-4.0-capable and therefore ready for tomorrow’s Smart-Service-World.

NEW

Smart Support

You want machines that produce and have no downtimes.
With our emkon. SMART SUPPORT APP we offer fast support when you need it most. You receive our qualified expert advice through Live Video transfer via an independent, separate and with SSL encrypted network. Our assistance in case of an emergency: Quick, professional, safe – the emkon. SMART SUPPORT APP!

An example case

How we like to work

1:15 pm

A call from a customer comes in: The guide table of a linear motor of the machine is faulty!

1:39 pm

Offer sent to customer including information that we have the part in stock and can still deliver on the same day.

2:15 pm

Official order from customer received.

3:00 pm

The guide table of the linear motor leaves our warehouse and is transported by direct courier.

8:30 pm

Delivery at the customer (537 km emkon. – customer)

Next morning

E-Mail from customer: Thank you, that everything was so quick and uncomplicated!

That is how it should be!

Copyright 2018 emkon. Systemtechnik, Projektmanagement GmbH. All Rights Reserved.
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