Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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emkon. Customer Service Team

Contacts Customer Service Team

What do we do for our customers? Everything.

Fast, simple and uncomplicated: Get in touch with your personal contact or write an e-mail to service@emkon-system.de

The quick reaction team of emkon. We are there for you! In case of an emergency, no matter where, we are there for you with valuable advice and support. Here you will find your service experts: From the request to the service at your location. Find the contact data of your specialist from the emkon. Customer Service Team below.

 

Dominic Mann
Head of
Customer Service Team
04236 9436-136
0172 4586965
Maik Küker
Customer Service Team
Technical issues
04236 9436-267
0172 2740076
Hinnerk Lindhorst
Customer Service Team
Technical issues
04236 9436-150
0172 2497994
Frau May
Customer Service Team
Organisational/commercial issues and spare parts
04236 9436-232
Janin Wöbse
Customer Service Team
spare parts

04236 9436-265

The emkon. Customer Service Team is here for you

Now it's even easier to contact us!

NEW: Whatsapp Business Service

Your direct line to the emkon. Customer Service Team. You have an overall question, want an offer or are in need of spare parts? You have a suggestion for improvement or you need assistance with some daily operational handling with our machines? Right then, off you go: text us via whatsapp business in german, english or polish language. We are here for you during our business hours. Ready to answer your questions immediately. Try it now!

Send us a message via whatsapp to + 49 4236 9436134.

NEW: Call Back Service

You know it: Sometimes it's easier to just call than writing an e-mail, searching on the internet or studying the documentation. Just fill out this form and we guarantee you a call back from our customer service team. These are the informations we need from you for an effective and successful call back:

I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically.

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emkon. Customer Service Team

Overview of services

Spare parts service

Express shipping

Preparation of individual spare parts packages

Machine relocation / removals

Continuous technical improvement

Production support

Format extensions

Whatsapp Business Service

Instruction / training

Teleservice / remote service

Process optimization

Inspection and maintenance

Preparation of maintenance packages and maintenance contracts

Commissioning

Predictive maintenance planning

Call back service

Projects in Focus

NEW

Retro Smart

SUPPORTED BY
Federal Ministry of Education and Research The goal of the research project retro smart is to develop a strategy that supports manufacturer to retrofit and upgrade older machinery and equipment with adequate hard- and software, to make them Industry-4.0-capable and therefore ready for tomorrow’s Smart-Service-World.

NEW

Smart Support

You want machines that produce and have no downtimes.
With our emkon. SMART SUPPORT APP we offer fast support when you need it most. You receive our qualified expert advice through Live Video transfer via an independent, separate and with SSL encrypted network. Our assistance in case of an emergency: Quick, professional, safe – the emkon. SMART SUPPORT APP!

An example case

How we like to work

1:15 pm

A call from a customer comes in: The guide table of a linear motor of the machine is faulty!

1:39 pm

Offer sent to customer including information that we have the part in stock and can still deliver on the same day.

2:15 pm

Official order from customer received.

3:00 pm

The guide table of the linear motor leaves our warehouse and is transported by direct courier.

8:30 pm

Delivery at the customer (537 km emkon. – customer)

Next morning

E-Mail from customer: Thank you, that everything was so quick and uncomplicated!

Customer happy, emkon. happy - That's how it's supposted to be!

Copyright 2020 emkon. Systemtechnik, Projektmanagement GmbH. All Rights Reserved.
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